Guest Relation

Job Title: Guest Relations / Event Organizer

Location: Virar

Job Summary:

We are seeking a dynamic and customer-focused professional to join our team as a Guest Relations cum Event Organizer. This dual-role position involves building strong relationships with guests to ensure exceptional experiences and organizing seamless events from conception to execution. The ideal candidate will possess outstanding communication, organizational, and problem-solving skills.

Key Responsibilities:

1. Guest Relations Responsibilities:

• Guest Experience Management: Welcome guests, handle queries, and resolve complaints.
• Feedback and Improvement: Collect feedback to improve service and loyalty.
• Personalized Interaction: Personalize experiences using guest preferences.
• Customer Support: Support events and train staff for excellent service.

2. Event Organizer Responsibilities:

• Event Planning and Coordination: Plan and execute events tailored to client needs..
• Vendor and Team Management: Manage vendors, teams, and event logistics.
• Budget Management: Oversee budgets, expenses, and financial reporting.
• Marketing and Promotions: Promote events via marketing and social media.
• Crisis Management: Address challenges with proactive crisis management.

Qualifications and Skills

1. Essential:

• Bachelor’s in Hospitality, Event Management, or related field.
• Proven experience in guest relations or event management.

2. Skills:

• Excellent communication, organization, and multitasking.
• Detail-oriented under pressure; proficient in event software and MS Office.
• Creative problem-solving and negotiation skills.

3. Preferred:

• Event Planning or Hospitality certification.
• Experience in resorts, hotels, or entertainment venues.

Benefits:

• Rotational Weekly off
• Complementary Food
• Pickup & Drop Services

Work Conditions:

• Flexible schedule, including weekends and holidays as required.
• On-site presence during events for hands-on coordination.

About Company:

An inviting backdrop of Sahyadri Mountain. An array of arresting and thrilling water slides like Torrent Wave Pool, Jungle Themed Multi Water Play System, The Mat Racer, The Pendulum Slide, Funnel Slide, Kids Pool, 40 feet giant water slide. A variety of unlimited delicious food. Offers multiple attractions for all ages-from kids, teenager, youth and elderly. Twelve acres of park amenities and facilities. Can host over 3000 guests a day.

https://www.linkedin.com/company/the-great-escape-water-park/

https://www.linkedin.com/company/arihant-industrial-corporation-limited-mumbai/

Job Types: Full-time, Permanent

Pay: From ₹300,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Work Location: In person